Seller and data controller details
- Trading name
- ExeQRCode
- Business type
- Individual / sole trader
- Business address
- 71-75 Shelton Street, Camden, London, WC2H 9JQ
- Country
- United Kingdom
- Phone
- +33 7 57 93 56 68
- Support and privacy
- qr@exeqrcode.com
- Website
- https://exeqrcode.com
Scope
Standard, Premium and Ultra packages and clearly described custom offers are one-time digital purchases. They are not subscriptions and do not renew automatically. There is no physical product, shipping or item to return to an address.
Before fulfilment or use begins
If the package has not been delivered, activated or used, you may request a refund within 14 days of payment. A longer or stronger statutory withdrawal right applies where required by local law.
Immediate performance and digital access
If you expressly request immediate performance and acknowledge its effect before payment, withdrawal rights may end once the service is fully performed or digital access is supplied, to the extent local law permits. We do not rely on this exception without express acknowledgement.
Missing, faulty or misdescribed orders
If a paid order is not delivered, the wrong package is supplied, it differs materially from its description, or a technical fault prevents use, you may request correction, redelivery, price reduction or a full refund. Duplicate and verified unauthorised charges are also investigated.
How to request a refund
Email qr@exeqrcode.com with the checkout email, order or payment reference, package, reason and any useful screenshots. We normally review requests within three business days and may request identity verification for security.
Model withdrawal notice
You may email: “To ExeQRCode — I give notice that I withdraw from my contract for [package], ordered/paid on [date]. Name: [your name]. Checkout email and order reference: [details]. Notice date: [date].” No physical signature is required for an electronic request. This model is optional; any clear statement of your decision to withdraw is accepted.
How refunds are paid
Approved refunds are sent without a refund fee to the original payment method. Where a statutory withdrawal right applies, we submit the refund within the required legal period, generally no later than 14 days where EU or Turkish rules apply. The bank may then take approximately 5–10 business days to post the amount.
Exceptions and abuse
Fraudulent, abusive or duplicate claims for an already-refunded transaction may be refused. This does not limit genuine unauthorised-payment, fault, non-performance or other mandatory rights.